Privacy Policy — TrueHelpers

Effective Date: March 13, 2026 Last Updated: March 13, 2026

1. Introduction

Welcome to TrueHelpers. We operate two mobile applications — TrueHelpers (for users) and TrueHelpers Pro Partner (for service providers) — and our website at truehelpers.com. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, store, and share your information when you use our platform.

By using TrueHelpers, you agree to the terms of this Privacy Policy.

2. Information We Collect

Information you provide directly:

• Full name
• Email address
• Phone number
• Home or service address
• Profile photo
• Service category and skills (Partners only)
• Payment information (processed securely through third-party gateways)

Information collected automatically:

• Precise GPS location (required to match users with nearby service providers)
• Device information (device model, operating system, unique device ID)
• App usage data and session logs
• IP address

Information from third parties:

• If you sign in via Google or Facebook, we receive your basic profile information from those platforms

3. How We Use Your Information

We use your information to:

• Create and manage your account
• Match users with nearby verified service providers
• Process bookings and payments
• Send booking confirmations, updates, and notifications
• Enable live tracking of service providers during active bookings
• Verify the identity and credentials of service partners
• Improve app performance and user experience
• Respond to customer support queries
• Send promotional offers and service updates (you may opt out anytime)
• Comply with legal obligations

4. How We Share Your Information

We do not sell your personal data. We only share information in the following situations:

Between Users and Partners: When a booking is confirmed, the user's name, address, and phone number are shared with the assigned service partner, and the partner's name, photo, and rating are shared with the user.

Service Providers: We work with trusted third-party providers for payment processing, SMS notifications, analytics, and cloud storage. These providers are contractually bound to protect your data.

Legal Requirements: We may disclose your information if required by law, court order, or government authority in Pakistan.

Business Transfer: In the event of a merger or acquisition, your data may be transferred to the new entity under the same privacy protections.

5. Location Data

TrueHelpers requires access to your device's precise location to:

• Show you nearby available service providers
• Allow partners to navigate to your address
• Enable live tracking during an active booking

Location access is only active when you are using the app. You can disable location permissions in your device settings, though this will limit core app functionality.

6. Data Retention

We retain your personal data for as long as your account is active. If you request account deletion, we will remove your personal data within 30 days, except where retention is required by law.

7. Data Security

We implement industry-standard security measures including:

• SSL/TLS encryption for all data in transit
• Encrypted storage of sensitive information
• Restricted access to personal data within our team
• Regular security audits and monitoring

While we take every precaution, no method of transmission over the internet is 100% secure. We encourage you to use a strong password and keep your account credentials confidential.

8. Children's Privacy

TrueHelpers is not intended for use by anyone under the age of 18. We do not knowingly collect personal information from minors. If we become aware that a minor has provided us with personal data, we will delete it immediately.

9. Your Rights

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate information
• Request deletion of your account and personal data
• Opt out of marketing communications at any time
• Withdraw consent for location access via device settings

To exercise any of these rights, contact us at the details below.

10. Third-Party Links

Our app and website may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties and encourage you to review their privacy policies.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the "Last Updated" date at the top of this page and notify you through the app or via email. Continued use of TrueHelpers after any changes constitutes your acceptance of the updated policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:

TrueHelpers Website: truehelpers.com Email: info@truehelpers.com Phone: +92 303 3100084

This Privacy Policy applies to all users of the TrueHelpers platform including the TrueHelpers user app, TrueHelpers Pro Partner app, and the website truehelpers.com.